30 nights from the date of delivery.

To maintain the industrial integrity of our logistics, the 30-Day Money Back Guarantee is subject to the following technical conditions:

• INITIAL DEPLOYMENT: The guarantee applies exclusively to your first order of a specific product per household.
• DIRECT VERIFICATION: Only orders placed directly via numihaus.com.au are eligible. Third-party or reseller purchases are excluded from this protocol.
• THE WINDOW: Refund requests must be initiated within 30 days of the original purchase date.
• UNIT LIMITATION: To prevent logistical abuse, refunds are limited to one (1) unit per product type.

If the item/s you receive are wrong, damaged or defected, you are covered. Simply reach out to our support team and we'll respond within 24 hours.

Our Stay-Put™ Technology is designed for universal compatibility. If it fails to secure to your Standard, Queen, or King pillow, you are covered.

If you are eligible and our products are not delivering the results you require:

1. CONTACT: Reach out to our technical support team within the 30-day window.
2. EVALUATION: Provide your order number for deployment verification.
3. RECOVERY: Once verified, we will process your refund to your original payment method.

TO INITIATE A REFUND UNDER THE NOMAD GUARANTEE, THE PRODUCT MUST BE RETURNED TO OUR FACILITY.

To safeguard the technical integrity of numi haus™ and prevent unauthorized resale, we require the physical return of the item before a refund can be issued.

🔬 THE LOGISTICS:

• HYGIENE STANDARDS: For clinical safety, we do not reuse or resell returned pillowcases. Once received, materials are processed at a local textile recycling facility.
• RETURN SHIPMENT: The product must be returned at the customer's expense. Our support team will provide the designated return address and technical instructions for the shipment.
• VERIFICATION: Refunds are processed immediately upon the arrival and verification of the returned unit at our hub.